Returns & Exchanges

At La Bottega del Tartufo, we strive for the highest quality in every truffle delicacy; however, if your order arrives damaged or incorrect, we offer a streamlined return process to ensure your satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Verification and Photos

  For perishable food items or damaged jars, please attach clear photographs of the product and packaging to help us process your claim.

• 3.
  Packaging and Shipping

  Once authorized, place the items in their original packaging and use the provided prepaid shipping label to send the products back to our warehouse.

• 4.
  Refund Processing

  After we receive and inspect your returned items, a full refund or replacement will be issued to your original payment method within 5-7 business days.