Frequently Asked Questions
Discover everything you need to know about our premium truffle products.
How do you ensure the freshness of the truffles during shipping?
Fresh truffles are shipped in temperature-controlled, refrigerated packaging with ice packs to ensure they arrive at your door in peak condition within 24-48 hours.
What is the shelf life of your jarred truffle products?
Most of our jarred sauces and oils have a shelf life of 24 to 36 months. Once opened, they should be refrigerated and consumed within 7 days for maximum flavor.
Are your truffle products organic and gluten-free?
Many of our products are naturally gluten-free and crafted with organic ingredients. Please check the specific product description and ingredient list for dietary certifications.
Do you offer international shipping?
Yes, La Bottega del Tartufo ships worldwide. Delivery times and shipping costs vary depending on the destination country and local customs regulations.
What should I do if my order arrives damaged?
If your glass jars or fresh products are damaged during transit, please take a photo and contact our customer support within 24 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout system.